Quick Takeaway
DoorDash uses a company called Checkr to conduct background checks on delivery drivers. DoorDash background checks compile your data, looking at safety-related factors. The screening typically reviews criminal records, driving history and motor vehicle records, DUI convictions, violent offenses, license validity, and identity verification. DoorDash background check reports can contain errors, so reviewing them promptly and understanding your rights is highly recommended.
What is a DoorDash Background Check?
A DoorDash background check is an employment background check run at the time of your application to be a DoorDash driver or as part of ongoing reviews of current drivers. You will be asked to authorize the completion of the background check (and ongoing checks) and to provide basic personal information. DoorDash background checks utlize the services of a background screening company called Checkr and are meant to prioritize safety.
But mistakes are common, and when these errors strike- they don’t just keep you off the road, they keep you stuck in a swirl of financial, mental, reputational, and career turmoil that no one should have to deal with.
When DoorDash background checks lead to unexpected delays, denials, and driver deactivations, preventing applicants from getting approved to drive or kicking current drivers off the road, understanding the most common issues is critical to clearing up your record and getting back on the road.
1. What Does a DoorDash Screening Look For?
DoorDash conducts background checks to ensure drivers are safe and dependable, focusing on specific factors that could affect eligibility. DoorDash background check reports are actually generated by Checkr, a third-party screening service that gathers information from sources like court records and driving reports.
Checkr compiles this data into a report that DoorDash uses to make driver eligibility decisions. Knowing what DoorDash evaluates can help you get out ahead of any problems before they even pop up.
- Driving History: Motor Vehicle Reports (MVRs) are examined for traffic violations, accidents, and DUIs. Severe violations within the last seven years often disqualify applicants.
- Criminal Records: Background checks include local, state, and national databases for felonies, misdemeanors, and violent crimes. Recent and serious offenses are weighed most heavily. Ongoing legal cases may delay your application until resolved.
- License and Insurance Validity: DoorDash ensures your license and insurance are current.
To prepare, review your records ahead of time to address potential issues before they come up in a report or an interview.
Can you remove criminal records?
Maybe. Talk to a criminal lawyer about trying to get your criminal record expunged (removed from your record). Under certain circumstances, records that meet the right criteria and are limiting your opportunities, can be removed.
A criminal lawyer will evaluate your eligibility, handle the necessary paperwork, and represent you in court, if needed. Successfully expunging your record can offer a fresh start and improve your prospects for jobs, housing, and other opportunities, including landing you a DoorDash job.
If a criminal record is expunged, but continues to show up in your background check report, that is a violation of your rights under the Fair Credit Reporting Act (FCRA). You have a right to dispute its continued presence on your background check report and to work with a background check lawyer for guidance or to seek compensation.
DoorDash Background Checks at a Glance
| Screening Area | Reviewed? |
|---|---|
| Criminal History | Yes |
| Driving Record | Yes |
| DUIs | Yes |
| Traffic Violations | Yes |
| License Status | Yes |
| Insurance Information | May Be Verified |
| Employment History | Generally No |
| Credit Report | No |
2. My DoorDash Background Check Status Says “Consider” or “Needs Attention”
A status of “consider” or “needs attention” typically means something in your DoorDash background check requires further evaluation. This could include missing information, unresolved charges, or other concerns that don’t immediately disqualify you, but that need to be explored first.
Steps to a solution:
- Identify the Issue: Log into the Checkr Candidate Portal for details about flagged items. Confirm that your documents, like your license and address, are accurate.
- Follow Up: Notify DoorDash support that you are resolving the issue and ask if additional documentation can expedite the process.
- Be Patient: Though inconvenient, this step ensures thoroughness and doesn’t always mean disqualification.
3. My DoorDash Background Check Report Contains Mistakes
Mistakes in background checks, such as incorrect criminal records or outdated information, can lead to a completely unfair disqualification. DoorDash provides some info to drivers and applicants, but it doesn’t explain your legal rights when mistakes are involved.
If you find errors in your DoorDash background check report you need to dispute them with the background check company and potentially follow up your dispute with legal action. In most cases, the background check company working with DoorDash is called Checkr.
Steps to a dispute a DoorDash background check
- Request Your DoorDash Background Check Report: If you didn’t get a copy automatically (as soon as it was run), contact Checkr to get a copy now. You have a legal right to receive a copy.
- Review the Details Carefully: Look for any inaccuracies, inconsistencies, misrepresentations, and complete falsehoods. This might include things like records mixed with someone else’s, outdated criminal charges, or errors in your driving report.
- Submit a Dispute: Write a dispute letter explaining the errors and include any supporting documentation you think might help, such as court records or an updated motor vehicle report. Send your dispute letter via certified mail to:
- Checkr Dispute Department, 1 Montgomery Street, Suite 2000, San Francisco, CA 94104 (confirm the mailing address on the Checkr site before sending)
- Document Everything: Save copies of your dispute letter, mail receipts, and communications. Keep notes.
- Track the Investigation: Under the Fair Credit Reporting Act (FCRA), Checkr must investigate disputes and respond within 30 days.
- Talk to a lawyer: Whether you start by talking to a lawyer for help preparing your dispute, or you wait until after your dispute has been ignored, unsuccessful, or mishandled, a background check lawyer can help you get corrections and compensation.
It is unlawful to report inaccurate information in your DoorDash background check, and to refuse to investigate and fix the errors. You can hold Checkr accountable and potentially get compensation for any harm caused.
4. I Was Denied a Job with DoorDash Because of My Driving History
DoorDash evaluates driving records for violations like DUIs, reckless driving, or frequent traffic offenses. Even minor infractions, depending on their timing and frequency, can lead to disqualification.
Review your motor vehicle report
- Get a copy of your Motor Vehicle Report by requesting a copy from your state’s DMV. Review it carefully to verify your record. If you have license suspensions or unpaid tickets, take care of them promptly. For minor or older violations, reach out to DoorDash support and provide context to request reconsideration.
- Reapply Later: For recent violations, you may need to wait out the review period, usually three to seven years.
5. My DoorDash Background Check is Taking Too Long
Although most DoorDash background checks are completed within 3–10 days, delays are possible due to high application volumes or record verification issues.
Trouble-shoot a DoorDash background check delay
- Monitor the Progress: Use the Checkr Candidate Portal to track the progress of your DoorDash background check.
- Reach Out: Contact DoorDash or Checkr support if there’s no update after 14 days.
- Verify the Accuracy: Double-check that the details on your application match your official documents.
- Stay Prepared: While waiting, gather necessary documents, like proof of address and insurance, to prevent further delays.
6. Do I Need a Lawyer for DoorDash Background Check Errors?
No. You do not need a lawyer to dispute errors in a background screening, but working with a lawyer can often help achieve your goal of enforcing your legal rights, gettting data corrections, and getting compensation. Companies like DoorDash and Checkr can be held legally accountable for reporting errors, causing harm, and ignoring or mishandling disputes.
When to talk to a background check lawyer
A consumer protection lawyer who has experience handling background check disputes and lawsuits can help enforce your rights under the Fair Credit Reporting Act (FCRA) at any point in the process:
- When you first get denied or deactivated: if you’ve been denied or deactivated based on misleading, inaccurate, false, outdated, unreportable, or incomplete information in a DoorDash background check, a lawyer can walk you through the entire dispute process
- After you’ve disputed errors: if you complete the initial dispute steps on your own, but find that DoorDash hasn’t responded within the 30 day window, has ignored your dispute completely, mishandled your dispute, keeps verifying untrue information, or keeps reporting the same errors, a lawyer can build a personalized plan for holding the background check company accountable and getting you corrections and compensation.
Why Trust Consumer Justice Law Firm
- As a nationwide consumer protection law firm, we have experience handling FCRA cases, including employment background check cases involving DoorDash errors
- Our attorneys have consumer reporting litigation experience
- We have recovered more than $250 Million for clients harmed by FCRA violations
- We are active memenbers of the National Association of Consumer Advocates, and have two partners who sit on the National Executive Board
Our attorneys fous on protecting consumers under the FCRA, and fighting back when inaccurate reporting costs you opportunities.
If you believe a DoorDash background check error caused your denial or deactivation, we offer legal guidance from any point in the process and strive to get you the best outcome possible.
Frequently Asked Questions
DoorDash evaluates criminal history individually. Certain recent or serious offenses may affect eligibility.
The review period can vary by state law and the type of record being examined.
Yes. DUI convictions are commonly reviewed as part of driving-history screening.
A “Consider” status generally means a record requires additional review before a decision is made.
Yes. Under the Fair Credit Reporting Act, consumers can dispute inaccurate information reported by a background screening company.
It depends. DoorDash is not obligated to hire you or offer your job back. But the law does allow you to file a DoorDash lawsuit against Checkr to get compensation for the harm they caused.
Talk to a background check lawyer to get personalized legal advice about your specific situation.
If errors in a DoorDash background check got you denied or deactivated or caused other harm, get a FREE consultation. You pay $0 out of pocket. We only get paid when we win. No Justice, No Fee™